Sometimes people become involved in disputes which, although very important and worrying to those concerned, are better resolved outside the comparatively expensive court system. Some disputes do not have a legal solution, while others may be made worse by court action. There are a number of advantages of Alternative Dispute Resolution in general (and mediation in particular) over litigation:
- it is usually faster and less costly
- people have a chance to tell their story as they see it
- it is more flexible and responsive to the individual needs of the people involved
- it is more informal
- the parties' involvement in the process creates greater commitment to the result so that compliance is more likely
- the confidential nature of the process
- Alternative Dispute Resolution is more likely to preserve goodwill or at least not escalate the conflict, which is especially important in situations where there is a continuing relationship.
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