The National Disability Insurance Scheme Quality and Safeguards Commission ('NDIS Commission') is an independent body established to improve and monitor the quality and safety of NDIS supports and services.

The NDIS Commission can receive and respond to concerns, complaints and reportable incidents, including abuse and neglect of NDIS participants. Specifically, the NDIS Commission is empowered to review and investigate complaints about NDIS funded services or supports that were not provided in a safe and respectful way, or which were not delivered to an appropriate standard.

The functions of the NDIS Commission are to:

As of 1 December 2020, residents in all states and territories are able to lodge complaints about NDIS services and supports with the NDIS Commission.

Any NDIS participant, their family, friends, carers, advocates or other workers can make a complaint to the NDIS Commission about NDIS funded services or supports. Complaints can be made by contacting the NDIS Commission on 1800 035 544 or by using the NDIS Commission Online Complaint Form via the NDIS Commission website.

Once a complaint is lodged, the NDIS Commission can liaise with the NDIS funded service provider to try to resolve the issue, can seek more information from both parties, can investigate the matter, or can suggest that the parties participate in conciliation.

The NDIS Commission may take compliance and enforcement action against an NDIS provider where it has determined that the NDIS provider has not met its conditions of registration, or the NDIS Code of Conduct.

The NDIS Commission's core functions and framework is set out in Chapter 6A of the National Disability Insurance Scheme Act 2013 (Cth).

More information on the NDIS Commission can be obtained from the NDIS Commission website.

For information on the NDIS and the NDIA, see the National Disability Insurance Scheme NDIS.