How to gain access to information

To gain access to documents, requests must:

be in writing to the agency holding the information. Although a letter will suffice, most agencies have their own printed application forms that can be used. It is suggested that a copy be kept for personal records
specify that the request is made under the State Freedom of Information Act or Local Government Act 1999
be accompanied by an application fee (which may be waived or reduced in cases of hardship)
contain enough information to reasonably identify the document(s)
give an address in Australia to which notices can be sent
be lodged at an office of the agency [FOI Act s.13].

Agencies cannot refuse an application merely because it does not sufficiently identify a document. The agencies must assist applicants to provide any necessary information [FOI Act s.15]. Agencies must respond within 30 days of receiving the request. After this time, the agency is deemed to have refused the request [FOI Act s.19].