Appeal process

There are potentially three stages involved in appealing a Centrelink decision. As of 1 July 2015, applications for review are handled by the Administrative Appeals Tribunal in either the Social Services and Child Support division ('first review') or the General Division ('second review').

You have the right to request the decision be reviewed by the person who made it i.e. the Original Decision Maker (ODM). Although this is not necessary, it may assist in clearing up any misunderstandings, provide new information or evidence, and get an incorrect decision changed quickly.

Stage 1: Internal review

Anyone affected by an adverse decision made by Centrelink under the social security legislation has the right to have that decision reviewed by an authorised officer who was not involved in making the original decision [see Social Security (Administration) Act 1999 (Cth) ss 126 and 135].

A review by an Authorised Review Officer (ARO) can be requested personally or in writing. This constitutes an internal review and is the first stage of the review or appeals process, see Internal review.

Stage 2: First review by the Administrative Appeals Tribunal (AAT)

If the original decision is upheld then it may be possible to appeal the decision to the Social Services and Child Support Division of the Administrative Appeals Tribunal for a first review.

Stage 3: Second review by the Administrative Appeals Tribunal (AAT)

If unsuccessful in the first review stage a right of appeal may lie with the General Division of the Administrative Appeals Tribunal (i.e. second review).

Appeal process  :  Last Revised: Thu Jun 25th 2015
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