Under the Superannuation Industry (Supervision) Act 1993 (Cth), regulated superannuation funds must establish internal dispute resolution mechanisms to deal properly with enquiries and complaints by members and other beneficiaries.
Regulated superannuation funds are required to inform their members of their internal dispute resolution procedures.
How to complain
Members or beneficiaries who want to complain about a decision made by a superannuation fund trustee should write to the trustee requesting a reconsideration under s 101 of the Act.
The person should:
- explain in detail why they believe the decision was wrong
- enclose copies of relevant documents, such as medical reports for disability benefit claims or documents showing financial dependency for death benefit claims.
It is very important to get expert advice and to make sure that submissions and documentation support the complaint being made and deal with the relevant issues.
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