Appeals

Housing SA clients may apply for review of decisions made in relation to their tenancy to the South Australian Civil and Administrative Tribunal (SACAT).

What decisions can be appealed?

SA Housing decisions that can be appealed include:

  • Rental applications (including Housing Needs Assessments)
  • Debts (e.g. maintenance charges, rent arrears)
  • Tenancy matters such as transfers, rent assessment and probationary tenancies
  • Maintenance requests (e.g. disability modifications, floor coverings, removal of trees)
  • Bond and rent assistance
  • Home purchases

The Unit may recommend that the original decision be overturned if it is satisfied that the decision has not been made in line with Housing SA policy.

What things cannot be appealed?

The appeal process does not deal with:

  • disputes between neighbours
  • evictions for rent arrears (see Ending a tenancy)
  • government policy
  • complaints about SA Housing staff

Time frames for lodging an appeal

Appeals can be lodged at any stage. However, decisions made before 1991 cannot be appealed.

How do I make an appeal?

You will need to complete and lodge a Public Housing Appeal Form. You should attach any supporting documents you believe will demonstrate your case.

Overview of the appeals process

There are two stages of review for public housing appeals.

1st stage : Internal Review

A review is conducted by three Housing SA officers including the original decision maker, a Manager (of either a region or division) and a Review Officer [see South Australian Housing Trust Act 1995 (SA) s 32C].

2nd stage : Independent Review

This consists of a hearing by the South Australian Civil and Administrative Tribunal which is independent of Housing SA [see South Australian Housing Trust Act 1995 (SA) s 32D].

Who can help with my appeal?

Tenants' Information and Advocacy Service (TIAS)
Provides free independent support to tenants on low incomes in the public, private and community rental markets. Support includes advocacy on tenancy issues such as tenancy rights and responsibilities, application processses for private and
public rental, disputes, debts, evictions, and appeals processes.
Telephone: 1800 060 462
Website: http://www.syc.net.au/tias/overview/
Appeals  :  Last Revised: Tue Jan 5th 2016
The content of the Law Handbook is made available as a public service for information purposes only and should not be relied upon as a substitute for legal advice. See Disclaimer for details. For free and confidential legal advice in South Australia call 1300 366 424.
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