Australian Prudential Regulation Authority Regulator of the Australian financial services industry. Oversees banks, credit
unions, building societies, general insurance and reinsurance companies, life
insurance, friendly societies and most members of the superannuation industry.
Level 5, Allianz Centre
100 Pirie Street ADELAIDE 5000
GPO Box 9836 ADELAIDE 5001
Info line: 1300 13 10 60 (Mon-Fri 8 am - 6 pm EST)
Fax: 8232 5180
http://www.apra.gov.auemail:
www.apra.gov.au/contact/form.cfm
There are a number of organisations that provide assistance with regards to complaints and resolving disputes between consumer and insurers. Contact details for these organisations are provided below. Not all organisations provide the same type of service or cover the same types of insurance products. For further information on the most relevant organisation for your particular type of insurance dispute see DISPUTES.
Financial Industry Complaints Service Ltd National external dispute resolution scheme. Provides free advice and assistance
to consumers to aid them in resolving complaints relating to the financial services
industry, including life insurance and superannuation trusts.
PO Box 579 Collins Street West
MELBOURNE Vic 8007
Ph: 1300 780 808
Fax: (03) 9621 2291
http://www.fics.asn.auemail:
fics@fics.asn.au
Insurance Brokers Disputes Limited (IBDL) National, self-regulatory scheme operated by the insurance broker industry.
Provides a free consumer service that handles complaints and helps resolve
problems with insurance brokers. Covers a range of policies including motor
vehicle, home (buildings and contents), sickness and accident, life, consumer
credit, travel, personal and domestic property up to a claim limit of $50,000.
Level 13,31 Queen Street MELBOURNE VIC 3000
Ph: 1300 780 808
Fax: (03) 9620 0166
www.ibdltd.com.au
info@ibdltd.com.au
Insurance Ombudsman Service Limited (IOS) A national service assisting in dispute resolution between consumers and insurers
for general insurance products (i.e. home building, home contents, motor vehicle,
travel, sickness and accident, consumer credit, valuables and personal property).
PO Box 561 Collins Street West
MELBOURNE VIC 8007
Ph: 1300 78 08 08
Fax: (03) 9621 2060
http://www.iecltd.com.au
HIV/AIDS Legal Centre Community legal centre which specialises in
HIV related legal matters.
9 Commonwealth Street SURRY HILLS NSW 2010
PO Box 350 DARLINGHURST NSW 1300
Ph: 1800 063 060 or (02) 9206 2060
Fax: (02) 9206 2053
http://www.halc.org.au email:
halc@halc.org.au
Private Health Insurance Ombudsman (PHIO)Available to members of a private health fund. Provides an independent service
to assist consumers with health insurance problems and enquiries.
Level 7, 362 Kent Street SYDNEY NSW 2000
Complaints hotline: 1800 640 695
http://www.phio.org.au
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