It is a good idea to keep records — receipts, valuations, serial numbers, photos and so on. Accurate records help in getting a claim paid promptly.

For example:

Someone who has been burgled should take photos, contact neighbours for statements, and arrange for a third party to witness the scene if there will be a delay in the police attending. A list of items stolen must be provided. If you later need to add any items to the list originally submitted to the insurer you should explain why these items were missed off the first list.