False and Misleading Practices

A common complaint of consumers is that they were made to enter into a contract for the purchase of goods as a result of some flase or misleading advertisement, or as a result of a misrepresentation, made by a salesperson as to the quality, nature or performance of the goods.

These matters are mostly covered by the Australian Consumer Law [Competition and Consumer Act 2010 (Cth) Schedule 2]. Australian Consumer Law matters come within the jurisdiction of the Federal Circuit Court.

The following are some of the more common problems:

  • misleading or deceptive conduct
  • unconscionable conduct
  • false or misleading representations about goods or services
  • measurements
  • multiple pricing
  • bait advertising
  • referral selling
  • harassment or coercion.

Anyone who suspects a trader is doing the wrong thing should contact Consumer and Business Affairs or the Australian Competition and Consumer Commission in the first instance.

False and Misleading Practices  :  Last Revised: Tue Dec 20th 2016
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