Complaints about the quality of goods and services are unfortunately very common. Most consumer problems fall into the following categories
- the goods or services are unsatisfactory
- the consumer has been misled by the trader
- the trader has acted unreasonably
Contract law determines disputes between consumers and traders. The law of contract is described in the first section of this chapter, see: contracts.
Laws created by both State and Federal parliament create rights for consumers in relation to defective goods, misleading statements relating to goods and services and unfair practices by traders.
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