Unsatisfactory Goods and Services

Complaints about the quality of goods and services are unfortunately very common. Most consumer problems fall into the following categories

  • the goods or services are unsatisfactory
  • the consumer has been misled by the trader
  • the trader has acted unreasonably

Contract law determines disputes between consumers and traders. The law of contract is described in the first section of this chapter, see: contracts.

Laws created by both State and Federal parliament create rights for consumers in relation to defective goods, misleading statements relating to goods and services and unfair practices by traders.

Unsatisfactory Goods and Services  :  Last Revised: Tue Mar 22nd 2011
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