CONSUMER PROTECTION

A consumer is a person who acquires goods or services for personal or household use. Most consumer dealings are based on the law of contract. Central to the common law rules of contract is the assumption of a bargain freely struck between equal parties. However most consumer goods are manufactured, marketed and sold by large corporation operating on a world wide basis.

In recognition of the fact that consumers today do not have the same level of knowledge, expertise, experience, advice and resources as business corporations, both State and Federal Parliament have introduced laws designed to protect consumers from the unscrupulous trader. More recently some organisations have adopted mandatory or voluntary codes of conduct which are designed to reduce unfair practices and help consumers take effective action.

This section examines some of the key consumer protection legislation. A prudent consumer should however acknowledge the responsibility of “smart shopping.” To be satisfied with the goods or services you buy and to get value for money:

shop around carefully and obtain several quotes before you buy - compare products and services on the basis of quality and price
make sure you get a detailed written quotation for any repair, maintenance or construction work
ensure that the person who does the work is licensed with the appropriate authority
do not be rushed; it is your time and your money
do not pay a deposit unless you are really sure that you want the goods or services
if you change your mind you are not automatically entitled to get your money back; you are generally only entitled to a refund if the goods are faulty
make sure you know the total cost of all fees and charges if you are buying on credit;
be sure to get the trader's promises (including guarantee and warranties) in writing
you have the right to have all documents fully explained to you by the trader - however it is your responsibility to read and understand all documents before you sign them
you have a right to a receipt for goods and services you pay for, keep them along with contracts and guarantee documents, and fill out any guarantee slips and send them off soon after you buy
GST must be included in all prices.