Grant lives in a remote community in NSW. He suffers from severe epilepsy and receives a disability support pension from Centrelink. Grant complained to the Ombudsman when Centrelink required him to travel several hundred kilometres to see a medical specialist as part of a pension eligibility review. He had previously been reviewed by a doctor in a nearby town. Grant does not have a car, public transport timing was difficult, and he could not afford the costs of travel. Centrelink was prepared to reschedule his appointment with the specialist but would not agree to any other concession until Grant complained to the Ombudsman. After the Ombudsman discussed the complaint with Centrelink, they agreed to exempt Grant from the medical review.

Renate sought the Ombudsman's help when, as a result of applying for a passport, she found that the Department of Immigration and Multicultural Affairs had no record of her Australian citizenship. Renate had immigrated from Germany with her parents when she was six months old and she remembered that her parents had attended a citizenship ceremony when she was about 13 years old. She believed she had been included in that process. The Ombudsman's inquiries found that Renate's parents had asked for their daughter to be included on the father's citizenship certificate but that the Department had issued an incorrect certificate which did not include the daughter. The Department agreed to amend the father's certificate to include Renate.

Helen lived on a rural property in Central Victoria and her mail was delivered to a roadside box. After the box was vandalised, she moved it to another location on her property. Australia Post objected to the new location, saying it was in a dangerous position for the contractor delivering mail. When Helen would not agree to move the box back to its previous location, Australia Post threatened to stop her mail deliveries. The Ombudsman discussed the matter with Australia Post and asked them to offer Helen another possible location rather than just the original one. Australia Post's Area Manager then inspected the site with Helen, and together they reached a compromise position. The Area Manager personally relocated Helen's mailbox.