Centrelink and child support

Centrelink and the Family Assistance Office are key stakeholders in the Child Support Scheme. One of the major reasons that the Child Support Scheme was introduced was to reduce the burden on the welfare system, and to ensure that parents were responsible for the financial support of their children in the first instance.

A person must have at least 35% care of a child to be eligible to receive a payment of Family Tax Benefit Part (A).  The payment is individually calculated to suit the circumstances for each child.

Maintenance Action Test

Any parent who is eligible to receive more than the base rate of FTB (A), is required to ‘take reasonable maintenance action’ to obtain child support payments from the other parent.  Taking reasonable maintenance action includes obtaining legal assistance to establish parentage to allow an application for child support to proceed. A parent has 13 weeks to take this action before their FTB (A) can be reduced to the minimum rate.

Legal assistance can be obtained from the Child Support Help Line on (08) 8111 5576.

Exemption from taking Maintenance Action

Some parents may be eligible to obtain an exemption from taking maintenance action for the following reasons:

  • Fear of violence
  • Risk of harmful or disruptive effects
  • Exceptional cultural circumstances
  • Father of child unknown
  • Identity of father cannot be proven despite legal assistance

An appointment should be made with a Centrelink social worker to discuss obtaining an exemption on these grounds. The social worker will make a decision based on his or her professional assessment. A parent may be asked to provide evidence in support of a claim for an exemption.

Calculation of Family Tax Benefit Part (A)

The rate of FTB(A) is affected by

  • family income;
  • the amount of care provided; and
  • the amount of child support that is paid or received. 

The rate of FTB(A) can also be affected by the way that the child support payments are collected, either by

  • private collection; or
  • DHS-Child Support collection.

Collection by Private Arrangement

  • If a payee opts to collect payments of child support privately, Centrelink will assume that s/he is receiving the full amount that s/he is entitled to receive under the assessment, and calculate the rate of FTB (A) accordingly.

Centrelink customers should declare all payments of child support to Centrelink, including any payments in excess of the assessed rate.   If child support payments are not made, or are not made in full, a payee can ask the Department of Human Services - Child Support  to collect child support on his/her behalf.

Collection by the Department of Human Services - Child Support

  • If DHS-Child Support collects the payments of child support,  Centrelink will be notified of all payments received.  If payments are not being made, the payee can ask Centrelink to calculate the rate of FTB (A) based on the amount of child support that has actually been received (known as the ‘disbursement method’), rather than on the amount they are entitled to receive (known as the ‘entitlement method’).

It is recommended that payees discuss these issues with Centrelink to achieve the best outcome for them.

Centrelink and child support  :  Last Revised: Mon Oct 27th 2014
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